Santoyo is considered the father- and one of the most experienced professionals in the Document and Information Management (DIM) business in Brazil, having led the development of the entire industry for more than 30 years. Since 1982, he worked as an executive of renowned companies, responsible for all areas, from Sales to Operations, from M&A to Strategic Planning. He pioneered the launch and development of Document BPO and DMS services through Information Process, integrated to Document Management. He was one of the Founders and the President of ABGD, the Brazilian Document Management Association, from 2004 to 2009.
As Board President, Executive and Shareholder of Iron Mountain do Brasil, he headed up M&A and participated in many acquisitions as well as the integration of those acquired companies into the Iron Mountain operations. He was responsible for Strategic Planning and the launch of Document Business Process Management and BPO services. As president of the board, he also acted as executive president while the position was vacant.
In 1991 Santoyo founded SSG Serviços e Sistemas Gerenciais, a Brazilian BPM, Records Management and Offsite Vault company. From a start-up family business, Santoyo built the business into the second largest company in the Brazilian DIM market. The main factors responsible for this success were consistent growth through new products and services, quality assurance, as well as very close relations with the customers.
Previously, Santoyo was the Vice President of Brink’s do Brasil – Serviços Especiais. He was responsible for all areas of operations of Brink’s Special Services (part of the Brink’s conglomerate). Within five years, the business grew to more than 40 branches. Taking advantage of the Brink’s security process, Santoyo developed services related to Document Management such as Vault, RM and Bank back offices based on microfilm and imaging.
Santoyo also served as Commercial Director of Bell & Howell, where he was responsible for all areas related to microfilm, including services, software and hardware. Santoyo was chosen to be the main executive responsible for divesting the company’s operations in Brazil.